Privacy Policy Lucky 99 — Our Commitment to Protecting Your Data

Lucky 99 is an online entertainment platform offering casino, slots, Live Casino, Sports Betting (Malaysia Super League, EPL, badminton, cricket, e-sports), and related games to Malaysian users. This Privacy Policy applies to all users who access or use any part of the Lucky 99 platform, whether via our website or mobile app.

Lucky 99 acts as the data controller for all personal information collected through our platform. This means we determine the purposes and means of processing your personal data, and we are fully responsible for ensuring it is managed in compliance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA).

This Lucky 99 Privacy Policy does not apply to third-party websites that may be linked from our platform. Lucky 99 is not responsible for the privacy practices of those websites and encourages you to read their privacy policies separately.

Lucky 99 collects various types of personal information to enable us to provide a secure, personalised, and high-quality service to our Malaysian members. The following are the categories of information we may collect:

Identity & Account Information

• Full name as stated on your Malaysian identity document (MyKad)
• Date of birth and identification number (for age verification and KYC)
• Active Malaysian email address and mobile phone number
• The username and password chosen during Lucky 99 registration
• Current residential address in Malaysia

Financial Information

• Malaysian bank account details (bank name, account number) for withdrawal processing
• Account holder name on the e-wallet used for transactions (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow)
• History of deposits, withdrawals, and transactions on the Lucky 99 platform

Usage & Technical Information

• IP address, web browser type, operating system, and device type used
• Game history, betting records, and activity within the Lucky 99 platform
• Cookie information and session data for security and personalisation purposes
• Access timestamps, pages visited, and in-platform interactions

Lucky 99 collects your personal information through various means, depending on how you interact with our platform. We always aim to minimise data collection to only what is strictly necessary.

• Directly from You — information you provide directly when registering a Lucky 99 account, completing your profile, making deposits or withdrawals, contacting customer support, or filling in surveys.
• Automatically — information collected automatically when you use the Lucky 99 platform, including cookie data, server logs, and device information via industry-standard tracking technologies.
• From Trusted Third Parties — in certain cases, Lucky 99 may receive information about you from third-party identity verification providers we use for KYC purposes, or from payment processors such as FPX, Touch 'n Go, and GrabPay to verify transactions.

Lucky 99 uses your personal information for specific, legitimate purposes. We do not use your data for any purpose not stated here without first obtaining your consent.

• Service Provision — to create and manage your Lucky 99 account, process deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, FPX and other methods, and give you access to all games and Sports Betting offered on the platform.
• Identity Verification & KYC — to ensure compliance with age verification requirements (18 and above) and Know Your Customer procedures as mandated by regulatory authorities.
• Security & Fraud Prevention — to detect, investigate, and prevent fraudulent activity, money laundering, or any security threats against the Lucky 99 platform and its members.
• Service Communications — to send you important account-related notifications, including transaction confirmations, system update announcements, and security alerts via email or SMS.
• Responsible Gambling Compliance — to monitor your gaming patterns for signs of potential gambling-related issues, and to provide appropriate self-management tools to members who may need them.
• Marketing (with Consent) — to send you bonus offers, sports promotions such as EPL and Thomas Cup, and Lucky 99 new product updates — but only where you have given your consent to receive such communications.

Lucky 99 does not sell or rent your personal data to any third party. However, there are limited circumstances in which we may need to share your information with the following parties in order to deliver our services to you:

• Malaysian Payment Processors — we share the necessary transaction details with payment providers such as Ipay88, senangPay, and the FPX gateway to process your deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and online banking.
• Identity Verification Providers — identity information may be shared with third-party KYC service providers we use to verify your identity and age prior to processing your first withdrawal.
• Technical Service Providers — Lucky 99's technical partners, such as cloud infrastructure providers and analytics services, may process certain data on our behalf, subject to strict data processing agreements.
• Legal Authorities — Lucky 99 may be required to disclose information to Malaysian government authorities or law enforcement when compelled to do so by law or court order.

Lucky 99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• Data encrypted in transit using 256-bit TLS/SSL protocols across all communications between the Lucky 99 platform and your device.
• Encryption at rest for all sensitive data, including members' financial information and personal identification details.
• Two-factor authentication (2FA) available on all Lucky 99 accounts for an added layer of security at login.
• Round-the-clock security system monitoring with active intrusion detection.
• Role-based access control ensuring Lucky 99 staff can only access the data necessary to carry out their respective duties.
• Regular security audits and penetration testing conducted by independent third parties to identify and address vulnerabilities.

While Lucky 99 takes all reasonable precautions, no security system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong, unique password, not sharing your login credentials, and contacting Lucky 99 support immediately if you suspect any suspicious activity.

Lucky 99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Lucky 99 platform.

Types of Cookies Used by Lucky 99

• Essential Cookies — required for core Lucky 99 platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Performance & Analytics Cookies — helps Lucky 99 understand how members use our platform so we can make improvements. Data is collected in aggregate form and does not identify individuals personally.
• Preference Cookies — saves your preferences such as language, display theme, and other personal settings to deliver a more personalised Lucky 99 experience.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the Lucky 99 platform.

Lucky 99 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law.

• Active Account Data — retained for as long as your account remains active on Lucky 99, plus any additional period required for legal, audit, or dispute resolution purposes.
• Financial & Transaction Records — retained for a minimum of 7 years from the transaction date, in line with Malaysia's financial record-keeping requirements.
• Support Communication Data — conversations with the Lucky 99 customer support team are retained for 3 years for service quality and dispute resolution purposes.
• Account Closed — upon account closure, Lucky 99 will delete or anonymise personal data that is no longer required within 90 days, except for data that must be retained for legal purposes.

As a Malaysian user, you have specific rights regarding your personal data held by Lucky 99. Lucky 99 is committed to respecting and facilitating the exercise of these rights.

Lucky 99 has a zero-tolerance policy towards underage use of the platform. The Lucky 99 platform is exclusively for individuals aged 18 and above. Lucky 99 does not knowingly collect or process any personal data from individuals under the age of 18.

Should Lucky 99 determine that we have unknowingly collected data from an underage individual, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have registered a Lucky 99 account are encouraged to contact our support team promptly.

Lucky 99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Each update will be accompanied by a new effective date at the top of this document.

If there are significant changes to how Lucky 99 processes your personal data, we will notify you via an in-platform notification or by email before the changes take effect, giving you sufficient time to review and consider the implications.

Your continued use of the Lucky 99 platform after the effective date of any Privacy Policy update constitutes your acceptance of the revised version. We encourage you to review this page periodically to stay informed about Lucky 99's privacy practices.

If you have any questions, concerns, or complaints regarding Lucky 99's Privacy Policy or how we handle your personal data, our data protection team is ready to assist. Lucky 99 takes every privacy enquiry seriously and is committed to responding within 5 business days.

• 24/7 Live Chat — the fastest way to get immediate assistance with any privacy-related concerns on the Lucky 99 platform.
• Email — support@lucky99-vip.net for written enquiries requiring a detailed response.